Are you happy with our service? We love to hear positive feedback from our participants. Don’t be shy! If you think we’re getting it right, let us know.
Just as important is the need for us to continue to improve our service. Your feedback allows us to continue providing you with high-quality services. We will actively seek input from you. Feedback can be provided in writing, via email, telephone or on our website feedback form.
We would like feedback on:
- Quality of services
- Consistency of services
- What is working for you
- What needs to change to assist you
- Our communication and customer service
Once a complaint has been received, a staff member at Sky Plan Management will be appointed to investigate and find a resolution to the complaint. The Director will write a letter to you to let you know that the complaint has been received.
This letter will give you a date by which Sky Plan Management expects to have the complaint resolved. The complaint will then be investigated, and a plan to resolve it will be developed and implemented.
If you are not satisfied with the outcome, you can contact another agency such as:
Phone: 1800 035 544
Complaint Contact Form: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF
Ombudsman – Disability Services
Phone: 1300 362 072