Feedbacks and Complaints | Sky Plan Management

Are you happy with our service? We love to hear positive feedback from our participants. Don’t be shy! If you think we’re getting it right, let us know.

Just as important is the need for us to continue to improve our service. Your feedback allows us to continue providing you with high-quality services. We will actively seek input from you. Feedback can be provided in writing, via email, telephone or on our website feedback form.

We would like feedback on:

  • Quality of services
  • Consistency of services
  • What is working for you
  • What needs to change to assist you
  • Our communication and customer service

Feedback communication options:

Telephone: 1300 103 787 or Mobile: 0431 749 895
Email: info@skyplanmanagement.com.au
Address: PO Box 6061, Geelong West, Vic 3218
Online: Complete the Feedback Form

Feedback Form

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Complaints Handling

Once a complaint has been received, a staff member at Sky Plan Management will be appointed to investigate and find a resolution to the complaint. The Director will write a letter to you to let you know that the complaint has been received.

This letter will give you a date by which Sky Plan Management expects to have the complaint resolved. The complaint will then be investigated, and a plan to resolve it will be developed and implemented.

If you are not satisfied with the outcome, you can contact another agency such as:

NDIS Commission

Phone: 1800 035 544

Complaint Contact Form: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF

Ombudsman – Disability Services

Phone: 1300 362 072

Online: https://forms.business.gov.au/smartforms/form-expired.htm?formCode=oco-complaint-form

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